Refund policy

Where luxury meets service — with care, clarity, and confidence.

At Maison Cavalier, every piece we offer is curated with intention and crafted for the discerning equestrian. We want you to love your purchase as much as we loved selecting it. Should something not be quite right, we are here to assist — with fairness, transparency, and attention to detail.

 

Returns & Exchanges (14 Days)

You may return or exchange your item within 14 days of receiving your order.

To remain eligible, items must be returned in pristine, unworn, unused condition, with:

• Original tags attached

• Original packaging included

• No marks, odours, hair, wear, or damage of any kind

Maison Cavalier reserves the right to decline returns that do not meet these standards.

 

Items Not Eligible for Return

For hygiene and safety reasons, the following cannot be returned or exchanged:

• Socks

• Base layers/underlayers worn directly against the skin

• Grooming items

• Custom or special-order items

• Sale products marked Final Sale

 

Return Shipping

Return and exchange shipping costs are the responsibility of the customer, unless:

• The incorrect item was delivered,

• The item arrived damaged, or

• A product fault falls within the Consumer Protection Act.

In such cases, Maison Cavalier will arrange and cover return shipping.

 

Refunds

Once your return reaches us and is approved upon inspection, your refund will be processed to the original payment method.

Please allow 5–10 business days for processing, depending on your bank.

Shipping fees are non-refundable.

 

Custom or Special Orders

Custom, personalised, or made-to-order items cannot be returned or refunded unless faulty.

 

Exchanges

Exchanges are subject to availability once the return has been approved.

We are unable to reserve stock in advance.

Damaged, Defective, or Incorrect Items

If your order arrives with an issue, please notify us within 48 hours.

Contact us with your order number and clear photographs:

📧 maisoncavalier25@gmail.com

📱 WhatsApp: 060 600 0663

We will resolve the matter promptly under the protection of the Consumer Protection Act, 2008.

 

How to Initiate a Return

Please contact us via:

📧 maisoncavalier25@gmail.com

or

📱 WhatsApp: 060 600 0663

Include:

• Your name

• Order number

• Reason for return

• Photos (if applicable)

You will then receive the return address and next steps.